Greetings from Luna Park in Sydney

Ross Dawson giving a great introduction to what Web 2.0 is doing to the Enterprise.

We all have WIFI, have access to a collaborative blog, have been told how to tag our posts, encouraged to use Twitter, we have live Skype presentations....this forum is practicing what it preaches.

Everyone here has a Facebook account.

Employees want to use social nets to benefit their own career...

Some people here are making notes on paper. Some are blogging. Live blogging is becoming the new notetaking?

Focus on business value not on 'implimentinga wiki'

So true

Make governance an enabler

If Ross' start is an indictation for the day, we are in for an awesome time.

Phil sez: cos you can't stop the flow

Here is a snippit from Ross;

"Allow users to experiement." This is a big one.

[Mick on liubinskas.com]

Yep, I think the music industry has suffered by suffocating experimentation.

Mick, y'think!?

Imagine if the music industry became a cottage industry like eBay.

Millions of artists making a pretty good living with a million different ways to promote, distribute and sell.

Of course the music industry would suffer, so that answers that.

Euan Semple is now talking about his experience running knowledge management at the BBC.

Wonderful personality and his style seems important. Strong ideas but hands off approach.

"Asking for forgiveness instead of asking for permission"

Managers on 'losing control'... Euan "You never had control"

Beeb did internal forum forst... allowed culture of questions... interactive formation of ad-hoc groups.

Then came blogging. This was harder because lawyers often rule the org.

One of the first blogs had 8,000 readers per day....  other managers using them for reporting on shifts... 600 + blogs

Then wiki

They just added the tool and let people get on with it.

They use Confluence. Yay!

Quickly to 600 + users

This a good example of what Ross talked about... letting users experiment.

Eventually needed a 'blogging policy'

Bloggers in the Beeb took part in creating it... via wiki

Used confluence to have discussions around the documents... when conversation had slowed down - they had the policy.

I really love "Allow users to experiement." It applies to so many areas of software development...Even the easy ones like letting people play with a system before committing  or registering...

Then needed aggregation so implemented RSS and tagging.

Yeh - i love it too Pete. Users find the interesting ways to use something better than we ever would.

When building software, think 'lego' not 'building'

Euan is making an astoundingly large amount of sense.

I'm amazed at how well the wiki is doing with all these people online and a skype video call.

He is @trib. I agree.

Just plain commonsense...

Nice to hear the Cluetrain namechecked

@mick more seesmic pls

qik stream, even better?

http://seesmic.com/v/4LyUxsc9WT

"I couldn't work for a company that would not let me sustain the networks I've found so enriching"

Yay, Euan.

[Applause]

Yeah, that was good.

(Mark Jones just landed next to me with a microphone for recording a podcast that looks like it's from Battlestar Galactica)

[Phil turns around to see]

Oooo that is a laser gun surely.

"Better to work around obsticles than confront them" Wonders whether he shoudl have spent more time confronting... I'm not so sure he would have bee so successful.

who is the next speaker?

Peter Evans-Greenwood, CTO CapGemini Australia

Peter E-G -> E2.0 has value

Can you hear this?

yes...started playing auto!

no video...

Conserving bandwidth

Only have my webcam anyway... which mean you just get to look at me... yum.

hehe nw

We have 'blikis' now apparently.

@ArmyofDolls can you hear Peter's preso?

yes i can..clearly

wow. awesome

How fluid is the web becoming?

i can hear you typing...

annoying?

no

This demo will get the old school types hot -> solving the enterprise collaboration problem. That said, he's not the most exciting presenter...

We've already moved beyond this.

agreed

A big issue is to show people that they don't need to be scared to put themselves out there. Say something.

Yep, I think so too, but we are just so advanced.......

It's the challenge of spread audiences.

That being said, I can only see one guy with a pony tail in the audience, so it can't be really old school geek either.

Oops, just saw a second one.

Ustream is scary cos it feels like TV... but the ability to do this is incredibly useful and centred on the live event not creating great content for future posterity.

Buzz word overload.

Challenge him. He's talking management/old business, not empowerment.

I don't have an anchor to get hold of...

He's a Cap Gemini guy.

Sounds like a consultant.

"clap" its over...

So am I, but I don't talk like that...

Stark contrast with Euan's approach. But is that what's needed when working with gov etc? @trib?

@philmorle Yes, Gov't needs slow and steady. Long timelines. Super-low risk. Far right end of adoption curve.

So, have us native 2.0ers hijacked the thinking here? We need to make some noise, I think.

This guy seems pretty interesting.

General though.

yeah...stream just died...OFF AIR

Grrr - problem with web 2.0 is that its sometimes powered by FF on Vista.... crash... boom!

@Mick McAfee is a guy whose blog you MUST read. He originated the term "enterprise 2.0" and is a genius Harvard Business School professor. Blogs at http://blog.hbs.edu/faculty/amcafee/

I'm keen to read although naming enterprise 2.0 doesn't impress me by itself.

Now his knowledge and thinking on it is pretty amazing. So then he gets mu Juju points.

stream back @armyofDolls?

ahhh...yes

"It grew like a weed" awesome

Referirng to newpedia becoming 'wikipedia'

I am totally an Andrew McAfee fanboy...

Tongue in please @trib

Same haircut @trib?

I think @trib just ran out of batteries

Andrew McAfee explaining del.icio.us and tagging to the E2EF audience. I am hosting the lunchtime roundtable on folksonomy - come play!

@mick I don't know about Andy, but I have this haircut 'cos my hair doesn't work any more.

@Phil about 20 minutes of juice left. Scanning room for power...

Des Walsh is videoing this video.

We have power under my desk, but you're not going to reach - have to wait to break.

@trib, did you add an issue to Jira re: your hair?

I need a bug fix... I fear I have the same issue.

McAfee explaining collaboration and networks as a bullseye - nice analogy

I have put it in as a critical fix.

Problem is that the Atlassian guys are only 17 so they are still growing!

This preso is a really good overview of the new ecosystem.

@Phil join me in the McAfanboy club!

I'm in!

it's great isn't it...i wish i was recording it...I could park outside someones house and blast it...
...

I'm sure Ross will put this on the web.

yay

How good would this guy be as a lecturer? His courses must be awesome.

yes...the power of good public speaking

Mick - Tangler needs a place to embed a persistent media stream outside of the conversation... so we can chat and control the media streams that people are starting to embed.  Truely live comunication. Multimedia.

"Explore and exploit a network of weak ties"

sitting at home, listening and fascinated by the implications on IP ownerhsip - you guys are effectively broadcasting a (value added) version of the conference - works well for a w2.0 conf, interesting implications for 'closed' conference models

re: media controls...definite!!!

yes @rantalot there is a conference talking about huge changes to enterprise... while the media that is reflecting it is already onto the next stage of fluidity.

Big penny drop happening for me.

lol

This topic has been dugged;

http://digg.com/tech_news/Enterprise_2_0_Executive_Forum_Tangler_Discussion_Forums

we are up to 7 people!!!

Just noticed Brad up the back of the room;

http://lagrangepoint.typepad.com/lagrange/2008/02/live-from-enter.html

Dugg.

9x law

Email: We overweight the  adantages of incumbant technology like email by factor of 3x...

gotta go - real world to deal with - how long is conf on - how long will live audio be on?

Love it.

We overestimate the value of the incumbent by a factor of 3 and we understimate the value of the new technology by a factor of 3.

9x difference.

til 2pm - i'll try and keep it going all day.

"Try to avoid imposing structure"

No juice left!!!!

INcentives and signals for managers to adopt new tools?

Trib in the house;

"Let knowledge workers find their own weak and potential ties."

"Turning your back on technology is a poor managerial strategy"

Death of email? Does seem to be a demographic shift... kids not using it...

News today also proposed that every 1 mail sent causes 2 emails on average.

So full on GTD strategies that efficiently send 100 emails to get things done.... cause 200 emails to respond to.

Photo update;

Des and Jodie;

And Mark Jones with his 'device;'

http://lifehacker.com/357666/how-to-stop-checking-email-on-the-evenings-and-weekends

More structure = less collaboration

Suggested structure is incredibly helpful... but then let users change things...

i agree that you do needs some suggestive structure

I'll stop broadcast for a while. Will be back soon. Coffeeeeeee!

(just showed Skitch to Mark Jones - "nice... oh, Mac only, damn!"

Thanks Phil, that was great!

stream back online

AU examples of Enterprise 2.0

Victor Rogrigues from Cochlear

1700 employess, 20 countries.

12% of sales into R&D (Cochlear)

(OT: Just told Ross that I'll lead the Learning 2.0 table workshop. Time to cram)

Undergroud implementation of wiki - no it dept involvement.

awesome Mick

remote listeners - can you hear victor?

also employed the 'ask-for-forgiveness-and-not-for-permission' approach.

Next time you hire someone figure out if they are that sort of person

This is a nice story - viral wiki growth

Wiki at cochlear took 2.5 years to be awesome

Now everyone uses it interactively - in meetings, with customers...

Another confluence user. Go http://www.atlassian.com

They use.... Confluence!

I introduced a wiki to my daughter's school board (I am Secretary) last week. Instant buy-in.

go @trib

Lesson - don't impose structure

Stop fixing up people's formatting etc

Meeting minutes, contacts, agenda and subject details, reports - makes adoption an easy sell.

Let people find order and structure

Note to self: Best practices and tools for using Confluence wiki with agile development practice. Anyone know a good starting point?

@Phil wiki gardening has value, but you don't want to be the garden Nazi. http://www.wikipatterns.com/display/wikipatterns/WikiGnome

Lessons learned:

1) Driven by someone at the coalface

2) Allow social network to evolve

3) Access to everyone (not lot's of diff permissions)

4) Everyone shoudl be contributors

5) More training

Some common themes emerging

Thanks for the link @trib

U Stream thing is great!

(except the auto play scared the daylights outta me)

Use a wiki as a part of your quality processes! Nice.

Sorry @dekrazee

Now David Backly (CTO of Westpac)

David Backley, Westpac on now.

Hey, no worries Phil.

I wasn't complaining

Less about technology and more about people

"deeper customer intimacy" nice phrase

This guy from Westpac is more interesitng than I expected.

Westpac.... my bank.... I'm interested to see what they have to say.

Their online banking site is fail

Managing and attracting people across multiple generations must be hard.

I know when I was at IBM I was shocked. I was only 21 and they weren't using Lotus Notes. And there was a typewriter on one of the desks.

"If you are fringhtened of failure then get out of the web 2.0 space"

Agility, time and cost are the dimensions of deciding what to do.

Good to see agile approach in big corp.

Westpac apparently have their shit together.

Makes me glad I am in Westpac.

Westpac are in Second Life - new recruit induction

Using it to solve the problem of staff being geographially dispersed.

Internal systems for staff to provision their own websites, share links etc... on their own. no interaction with IT.

200 active sites

Now 1000 sites - now they added self provisioning

Did he mention what the adoption rate was like?

Just saying that it was very rapid onece users could so it themselves

ah okay

Now Nathan Wallace from Janssen-Cilag

Wiki again

pharma company - 340 people - part of johnson and johnson

highly risk averse, old values, windows 2000 on all clients...

"imagine a place where your mother is sitting next to you in the next cubicle"

lol

hahahaha

Oh dear

they replaced the intranet with a wiki

everything from lost coffee mug to org restructure

Hmmm - is Nathan another 'ask-for-forgiveness-and-not-for-permission' fella?

I wonder how all of these guys would fare in a recession?

And I do believe its confluence again

hey brad. which guys?

they guy and his mum that can't find the save button?

The 'ask for forgiveness' guys

They should do well IMHO

I like this guys approach and style. Nice.

84% of pages have one author so not using it as a wiki

Although personally I believe the opposite of the sentiment I am about to express - I often reckon this kind of smart, small-time revolutionary is the first to be thumped into the ground when things get tight. It's in times of economic prosperity that these efforts get to thrive.

I'm not so sure Brad. In my experience, they are the person that gets stuff done and doesn't wait for a clear instruction within the bounds of job description.

Non of them really talk about tech... they are talking about uilding cultures, innovation, etc

But Brad, what is the cost of this?

It's not like it costs $10,000.

Agree that for risk it might be tightened to death, but unlikely.

I suppose I am railing against the inherent conservatism of Australian business.

What about a lack of paper trail?

"I didn't get that"

Or do you make it so good that everyone sees it every day.

Hence I posed the question

I wonder how many of them were in the Yahoo! 1000?

Its really interesting to see how many orgs (even conservative ones) use wikis

Lessons: use single sign on, make it easy, show don't do, encourage early adopters, police the flow (must be wiki)

Wiki's are shared, multi-author documents that used to fly around in little envelopes with 'who's seen this' and who's next written on it.

Jitter, enterprise Twitter for road warriors.

Half staff in the field so they now use 'Jitter' like twitter.

Just trying it.

Micj types faster than me

And more accurate.

lol - see what happens when it try to type fast?

clarify, simplify, implement sez Nathan.

Andrew Mitchell - Urbis

http://www.urbis.com.au/

Urban transformation company

Aside: I watched an episode of Yes Minister last night and the minister learned of the 5 steps that the beuracracy uses to stall progress. Seems like times haven't changed.

Library staff have a blog that drives all their internal communication. Exposed to the intranet via customised RSS feeds.

More success with wikis

This guy is a bit dry compared to the last ones. Too many similar ones in a row. And he has the tough last leg.

yeh - but good to hear some ways that these initiatives fail. good to confront.

Panel

Show of hands - just about all have an intranet, third have a wiki

Core contribution group in panelists using wiki is 10-20%

using = contributing

The blog is down....

http://futureexploration.net/e2ef/blog/

Does anyone else thing that this forum being sponsored by Notes/Domino is like a manufacturing conference sponsored by the Blacksmiths Guild?

Yep

Wow, I'm so old that I remember when Notes was bleeding edge. Now it's rusted legacy.

hi alan!

Hey Alan, I was at IBM when Lotus got bought and it was funny. No one really cared. Big IT companies are companies with IT products not people who love IT working at one company.

The panel just ducked a question about how their boards feel about this kinda stuff.

boom - sorry, Firefox crashes again. Stream back in a sec

Picture from the stage;

stream back online

Stream coming through ok?

Yep

Q: "How do you measure the success of these initiatives?"

A: "How has it changed conversations?"

Cap Gemini poster tagline "When a single word makes all the difference."

Hmmmm....