Recent Activity

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  dLook incorporates Ratings and Reviews

  Hey Monster

  You make a very valid point. We have had legal advice on this subject and as a result EVERY comment which is made is moderated by us. We get heaps of comments everyday and most of them are ok but let me give you an example of what makes it and what doesn't.

  Reviewer A wrote "my friends and I went to xyz Chinese restaurant for dinner last Friday night. The service was slow and we didn't really enjoy our meal at all."

  This one "A" made it through.

  Reveiwer B wrote " My wife and I went to xyz Steakhouse for dinner. The pepper sauce on my steak tasted like it had been mixed in the chefs ulcer infested mouth and the waitress was so far up herself  that we thaought it might have been Paris Hilton in a very ugly disguise."

  This one "B" got canned.

  A review system is going to be worthless if it only has positive comments, but at the same time negative comments have to be objective and not defamatory. Can anyone say that thay are happy with all the goods and services they have ever purchased? No. Are we allowed to voice our opinion in a civilised manner? Yes.

  In answer to your second comment, ANY listing be it Premium or Free may request that NO comments are posted about their business. We won't however accomodate those businesses which request that only POSTIVE comments are allowed on their listing, and YES, we have had several such requests.

  Regards

  Theo 

  Posted 10 Jul 07 in dLook Feedback

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  dLook Real Test

  Hi Mick

  Mate I'm always the first one to put up my hand when something doesn't work but in this case you might want to check your email again. The following response was sent on July the 2nd and our log indicates it was delivered to you.

  Theo

  Mon Jul 2, 2007

  Reply

  Hi Mick, Thank you for your quotation request. Our regular cleaning rates are as follows; Minimum call out of 2 man hours @ $90+gst Each additional man hour is charged at $36+gst. For a place your size, 2 hours per fortnight would be ample. We provide all of our won equipment including power head HEPA Air vacuum cleaners. We also use air filters to filter the air while we clean which gets rid of airborne dust as well as killing off any allergens and bacteria present in the air. The products we use are Eco friendly and are citrus based leavain behind a spectacular clean and an amazingly beautiful fragrance. All of our services are fully guaranteed. Please feel free to visit our website if you would like further information about our company or would like to read a few testimonials. Ensure to click on the media centre to view some of our recent press releases. PLease feel free to contact me if you would like to make a booking. Best Regards, Toby Giordano Operations Manager P: 1300 CLEANER M: 0415 274 140 E: toby@1300cleaner.com.au

  Posted 10 Jul 07 in dLook Feedback

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  TV ads

  Hi dekrazee1 - the response has been really good. We've also got Advertorials running on WIN (on the Susie Show ) around the country and that has been even more effective

  Posted 04 Jul 07 in dLook Feedback

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  Customer Login - users

  It's on the "wish list"

  Posted 02 Jul 07 in dLook Feedback

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  Design

  By the way, we've streamlined the home page to make it less "busy" when you land (got rid of the middle 3 ads directly under the search bar). Not so flashy now.

  Posted 02 Jul 07 in dLook Feedback

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  Usability

  Hi Mick

  We've had a couple of people say that. I'm pleased to announce that we heard you, and the alpha is now down, rather than across.

  

  Posted 19 Jun 07 in dLook Feedback

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  Screencasts

  Hi Kasta

  We constantly stay in touch with all the major email servers ensuing we stay on their white lists. That said, a lot of quotes still go unanswered. We do have a policy of quote follow ups when this happens, but with over 10,000 quote requests per day we can only cover so much. Often a business will tell us that they would rather a phone call from the customer. We do however find that businesses with their own websites are almost 100% certain to answer quotes. IT still has a long way to go in Australia. Just last week I attended a small business seminar in Parramatta where a surprising amount of participants rated the internet as their least important priority in attracting new business. It seems a lot of business people still have to dragged kicking and screaming into the 21st century. 

  Posted 15 May 07 in dLook Feedback

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  dLook Mobi Released

  Thanks dekrazee and Karma!

  Posted 25 Apr 07 in dLook Feedback

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  Maps and More Information Added

  The guys worked on a public holiday to get it loaded - glad you like it! The idea is the narrow column of text should make it easier to read, and you get to make that first impression. New area for the logo too - I think it looks much more professional.

  Posted 25 Apr 07 in dLook Feedback

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  Suggestions and Ideas

  Hi karma

   The BIG advantage of being a Premium listing is the ability to be at the front of any relevant search results. Add to this muliple categories, your choice of geographic coverage and an email blast of your "special offer" coupon to a 50,000+ opt in data base and the value is more than there.

  The "more info" page is there to give dLook users a better search experience. While I agree with you that it does give "Free" listings more strength, it also gives the user another reason to use the dLook product. Add to this the fact that the big 3 search engines give a much higher priority to sites who supply more relevant info on the search topic. The SEO value of the "more info" page is pure gold and also ensires that more visitors find the dLook site meaning the Premium listings who are getting maximum exposure, get even more hits.  

  Posted 16 Apr 07 in dLook Feedback